DEEPCHAIN

Terms of Service

Effective Date: 9 February 2026

Provider: AICE Technology Ltd

Registered in England & Wales

Registration Number: [TO BE INSERTED]

Website: deepchain.dev

Company Registration Details

AICE Technology Ltd is registered in England and Wales under the provisions of the Companies Act 2006 and the E-Commerce Regulations 2002 (as amended).

Company Name: AICE Technology Ltd

Registration Number: [TO BE INSERTED] (Companies House)

Registered Office: [TO BE INSERTED]

VAT Number: [TO BE INSERTED]

Website: deepchain.dev

Table of Contents

1. Agreement to Terms

2. Definitions

3. Account Registration and Security

4. Service Description and Deployment Options

5. Open Core and Licensing

6. Acceptable Use

7. Intellectual Property Rights

8. Payment Terms

9. Data and Privacy

10. Limitation of Liability and Indemnification

11. Consumer Rights and Cancellation

12. Subscription Renewal and Cancellation

13. E-Commerce Contract Formation

14. Service Performance and Standards

15. Term and Termination

16. General Provisions

1. Agreement to Terms

By accessing, browsing, or using the DeepChain platform (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you are not authorised to use the Service. These Terms constitute a legally binding agreement between you and AICE Technology Ltd (the "Company", "we", "us", or "our").

These Terms are governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

2. Definitions

Key Terms

"Account" means the account created by you to access the Service.

"Content" includes all data, text, graphics, images, and files submitted by users.

"Customer" or "User" means an individual or organisation that uses the Service.

"Service" refers to the DeepChain platform and all associated features, tools, and functionalities.

"Subscription" means a paid tier offering access to premium features.

"Consumer" means a natural person acting for purposes outside their trade, business, or profession.

"Business Customer" means a company or organisation using the Service for commercial purposes.

"Personal Data" means information relating to an identified or identifiable natural person as defined in UK GDPR and the Data Protection Act 2018.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account with accurate, current, and complete information. You represent and warrant that all information provided is true and lawful. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Access Control and Authentication

You must implement appropriate security measures to protect your account. The Company implements industry-standard security practices, including encryption and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

3.3 Account Responsibility

You are solely responsible for all activities conducted through your account. You agree to notify us immediately of any unauthorised access or use of your account. The Company is not liable for any loss or damage resulting from unauthorised use of your account if such use results from your failure to maintain account security.

4. Service Description and Deployment Options

4.1 Service Overview

DeepChain is an enterprise-grade workflow orchestration and data integration platform designed to streamline business processes, manage data pipelines, and automate complex workflows. The Service is available in multiple deployment options to suit different business requirements.

4.2 Self-Hosted Deployment

Users may deploy DeepChain on their own infrastructure. You are responsible for all infrastructure, maintenance, security, and compliance requirements. The Company provides documentation and support as specified in your Subscription tier.

4.3 Cloud Managed Deployment

The Company hosts and manages the DeepChain instance in its secure cloud infrastructure. Users access the Service via the web interface. The Company is responsible for infrastructure maintenance, security, and compliance with applicable regulations.

4.4 Enterprise Deployment

Enterprise customers may receive custom deployment configurations, dedicated infrastructure, and enhanced support. Terms are negotiated separately.

4.5 Embedded Package

Users may embed DeepChain functionality within their own applications subject to the Embedded Package Licence terms and payment of applicable fees.

5. Open Core and Licensing

5.1 Open Core Model

DeepChain operates on an open core model, combining open source components with proprietary features. The open source components are licensed under their respective open source licences (including the GNU Affero General Public Licence v3.0 for certain components). Proprietary features are available under paid Subscription tiers.

5.2 Free Tier

The free tier provides access to open source components and basic features. Free tier users may use the Service for non-commercial purposes or internal business use. Commercial use requires a paid Subscription.

5.3 Paid Subscription Tiers

Professional and Enterprise tiers provide access to proprietary features, enhanced support, and premium functionality. Subscriptions are billed monthly or annually as selected at checkout. All fees exclude VAT unless otherwise stated.

5.4 Licence Grant - Proprietary Features

Subject to payment of applicable fees and compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to use the proprietary features during the Subscription term.

5.5 Embedded Package Licensing

The Embedded Package allows integration of DeepChain within your application. This is subject to a separate embedded licence agreement and applicable fees. You must comply with all open source licence obligations for included components.

5.6 Community Contributions to Marketplace

Users may contribute custom nodes and connectors to the marketplace. By submitting contributions, you grant the Company a perpetual, irrevocable, worldwide licence to use, distribute, and modify your contributions. The Company may impose guidelines and quality standards for marketplace contributions.

6. Acceptable Use

You agree not to use the Service for any unlawful purpose or in violation of any applicable laws or regulations. Specifically, you agree not to:

Engage in illegal activity or violate the rights of others;

Attempt to gain unauthorised access to the Service or other users' data;

Deploy or transmit malware, viruses, or harmful code;

Reverse engineer, decompile, or attempt to derive source code of proprietary components;

Remove or alter any proprietary notices, labels, or marks;

Use the Service for high-risk activities including medical device control, nuclear facilities, or aviation systems without explicit written authorisation;

Resell or redistribute the Service without explicit written permission;

Use the Service in ways that breach sanctions, export controls, or data protection laws.

6.1 Monitoring and Enforcement

The Company monitors for violations and may suspend or terminate accounts and Services in response to suspected unlawful or unauthorised use, without liability, after reasonable notice where practicable.

7. Intellectual Property Rights

7.1 Company IP

The Company retains all intellectual property rights in the Service, including proprietary features, source code, documentation, and materials. You are granted a limited licence to use the Service only as permitted by these Terms.

7.2 Open Source Components

The Service incorporates open source software subject to respective open source licences. The Company will provide a bill of materials and licensing information upon request. Your use of open source components is governed by their respective licences, not these Terms.

7.3 Customer Data and Workflows

You retain all intellectual property rights in your data, workflows, and custom configurations. The Company has no claim to ownership of your Customer Data. By using the Service, you grant the Company a licence to process your data for Service delivery, improvement, and security purposes.

7.4 Custom Nodes and Connectors

You retain intellectual property rights in custom nodes and connectors you create. If you publish them on the marketplace, you grant the Company a non-exclusive licence to host and distribute them.

7.5 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide regarding the Service may be freely used by the Company without compensation or attribution.

7.6 Copyright and Infringement Claims

If you believe the Service infringes your intellectual property rights, contact us at the address provided below. The Company will investigate claims in good faith. We respect intellectual property rights and will take appropriate action regarding verified infringement claims.

8. Payment Terms

8.1 Subscription Fees and Billing

Subscription fees are charged at the rate selected during account setup. Billing occurs at the renewal date (monthly or annually based on your selection). All fees are exclusive of VAT unless otherwise stated. VAT will be added to your invoice at the applicable rate.

8.2 Billing and Payment Methods

Payments are processed through our secure payment processor. You authorise the Company to charge your selected payment method automatically on the renewal date. If payment fails, we will attempt collection up to three times. If all attempts fail, your account may be suspended or terminated.

8.3 Refund Policy

Subscriptions are non-refundable except as required by law. For Consumers: You have the right to cancel within 14 days of Subscription commencement and receive a refund, except where you have expressly consented to immediate supply of digital services and acknowledge loss of cancellation rights (see Section 11).

8.4 Invoice and Payment Records

Invoices are generated automatically and made available in your account. The Company maintains records of all transactions for tax and audit purposes.

8.5 Late Payment

Accounts with outstanding payments may be suspended. The Company may charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

9. Data and Privacy

9.1 Data Ownership

You retain all rights to your Customer Data. The Company processes your data to provide the Service and for legitimate business interests including security and fraud prevention.

9.2 Data Protection

The Company processes Personal Data in accordance with UK GDPR (Regulation (EU) 2016/679 as retained in UK law) and the Data Protection Act 2018 (as amended). Our separate Data Processing Agreement sets out detailed terms governing data processing.

9.3 Data Retention

Personal Data is retained for the duration of the Subscription term and for a reasonable period thereafter (typically 90 days) to meet legal obligations and resolve disputes. You may request deletion of your data at any time.

9.4 Cookies and Tracking

Our separate Cookie Policy describes how we use cookies and tracking technologies. By using the Service, you consent to our use of cookies as described in the Cookie Policy.

10. Limitation of Liability and Indemnification

10.1 Exclusion of Liability (UCTA 1977 and CRA 2015)

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR:

(a) Death or personal injury caused by our negligence or breach of statutory duty;

(b) Fraud or fraudulent misrepresentation;

(c) Any liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015 (as amended) and the Unfair Contract Terms Act 1977.

These exclusions are mandatory and cannot be waived or circumvented.

10.2 Limitation of Liability - General

Subject to Section 10.1, the Company's total liability arising from or relating to these Terms, your use of the Service, or any related matter shall not exceed the total fees paid by you in the 12 months preceding the claim.

10.3 Exclusion of Consequential Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.4 Reasonableness Test (Business Customers Only)

For Business Customers, the liability caps in this Section have been agreed as reasonable in light of the nature of these Terms, anticipated use of the Service, and ordinary course of business. The Company considers this allocation of risk to be fair and proportionate.

10.5 Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, or costs (including legal fees) arising from: (a) your violation of these Terms; (b) your use of the Service in violation of applicable law; or (c) your Customer Data infringing third-party intellectual property rights.

11. Consumer Rights and Cancellation

11.1 Cancellation Right

If you are a Consumer (a natural person purchasing for personal use, not for business), you have the right to cancel your Subscription within 14 calendar days from the date of purchase without providing any reason and without penalty.

11.2 Digital Services Exception

For digital services including software, online platforms, and digital content, the 14-day cancellation right is NOT available if:

(a) You have expressly requested the commencement of supply before the 14-day period has expired; AND

(b) You have acknowledged that you will lose your cancellation right by providing your explicit consent and a separate acknowledgement prior to purchase.

We will provide a clear notification during checkout that explicitly states: 'By ticking this box, you confirm that you request immediate supply of digital services and you understand that you will lose your 14-day cancellation right once supply commences.'

11.3 How to Exercise Your Cancellation Right

To cancel, you must notify us in writing within 14 days using the contact details in Section 16. You may use our online cancellation form or contact support@deepchain.dev with your account email and subscription details.

11.4 Effect of Cancellation

Upon valid cancellation, we will cease providing the Service and process a full refund of all fees paid. The refund will be processed using your original payment method within 14 calendar days of receiving your cancellation notice.

11.5 Consumer Protection from Unfair Trading Regulations 2008

We comply with the Consumer Protection from Unfair Trading Regulations 2008 and will not engage in aggressive or misleading commercial practices. You have the right to complain to your local Trading Standards office if you believe we have breached consumer protection laws.

12. Subscription Renewal and Cancellation

12.1 Renewal Notifications (Digital Markets and Compliance Act)

We will provide you with clear, prominent notification at least 14 calendar days BEFORE your Subscription renews. This notification will include:

(a) The renewal date and amount to be charged;

(b) How to cancel before renewal;

(c) Confirmation that we will charge your payment method unless you cancel.

This notification will be sent via email to your registered account email address.

12.2 Easy Cancellation

You must be able to cancel your Subscription as easily as you signed up. Cancellation can be performed:

(a) Through your account dashboard (one-click cancellation if you signed up online);

(b) By contacting support@deepchain.dev;

(c) By submitting the online cancellation form.

No justification or questionnaire is required for cancellation. Cancellation takes effect immediately, and you will receive a confirmation email.

12.3 Effective Date of Cancellation

If you cancel before the renewal date, your Subscription will terminate at the end of the current billing period. You will retain access to the Service until the end of that period. No refund is due for the current period.

12.4 Automatic Renewal Consent

By purchasing a Subscription, you explicitly consent to automatic renewal on the due date unless cancelled. You may withdraw this consent at any time by following the cancellation procedure in Section 12.2.

13. E-Commerce Contract Formation

13.1 Technical Steps to Conclude Contract

When you purchase a Subscription, the following technical steps apply:

1. You select your desired Subscription tier and billing frequency;

2. You enter your account and payment information;

3. You review the order summary and these Terms;

4. You provide explicit consent by clicking 'Purchase' or 'Confirm';

5. You receive an order confirmation email containing your subscription details and invoice.

The contract is concluded when you receive the order confirmation. This constitutes acceptance of our offer.

13.2 Filing and Accessibility of Contract

A copy of these Terms and your Subscription agreement will be stored in your online account dashboard for the duration of your Subscription and for 5 years thereafter. You may download, print, or save this contract at any time from your account settings.

13.3 Technical Means to Identify and Correct Input Errors

Our online ordering system allows you to review your order before final submission. You can:

(a) Edit your Subscription tier and billing frequency before payment;

(b) Review your account information and correct any errors;

(c) View the complete order summary including fees and VAT;

(d) Review and accept these Terms before final submission.

If you identify an error after submission, you may request correction by contacting support@deepchain.dev within 24 hours. We will correct errors in good faith and adjust billing accordingly if applicable.

13.4 Language and Communication

These Terms and all contractual communications are in English. By using the Service, you confirm you understand and accept English as the contractual language.

14. Service Performance and Standards

14.1 Reasonable Care and Skill

The Company will provide the Service with reasonable care and skill in accordance with industry standards applicable to enterprise workflow orchestration platforms. This obligation cannot be excluded for Consumer Customers and applies to all Customers in accordance with the Supply of Goods and Services Act 1982 (as amended).

14.2 Service Availability

The Company endeavours to maintain 99.5% uptime (measured monthly, excluding scheduled maintenance). Scheduled maintenance may occur with 48 hours' notice. Emergency maintenance may be performed without notice to address critical security or stability issues.

14.3 Support and Maintenance

Support availability is specified in your Subscription tier documentation. Enterprise customers may negotiate custom SLA terms. The Company will provide security updates and critical bug fixes promptly.

14.4 Fitness for Particular Purpose

The Company does not warrant that the Service is suitable for any particular purpose beyond its general capabilities as described in the Service documentation. You are responsible for determining whether the Service meets your requirements.

15. Term and Termination

15.1 Subscription Term

Subscriptions commence on the purchase date and renew automatically on the anniversary date (monthly or annually based on your selection) unless cancelled. You may cancel at any time following the procedure in Section 12.

15.2 Termination for Cause

The Company may terminate your account and access to the Service immediately, without liability, if you: (a) violate these Terms; (b) engage in unlawful activity; (c) breach your payment obligations; or (d) pose a security risk to the Service or other users.

15.3 Termination for Convenience

The Company may terminate these Terms or discontinue the Service with 30 days' written notice to all affected users. Upon such termination, we will: (a) cease charging your account; (b) provide you with a data export in standard formats; and (c) delete your data within 90 days unless required by law to retain it.

15.4 Effect of Termination

Upon termination: (a) your access to the Service ceases immediately; (b) any outstanding fees become due; (c) your licence to use the Service is revoked; and (d) provisions of these Terms that by their nature should survive termination (including IP rights, limitation of liability, and indemnification) continue.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Data Processing Agreement, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.

16.2 Modification of Terms

The Company may modify these Terms at any time by posting the revised version on the website. We will provide 30 days' written notice of material changes. Your continued use of the Service after such notice constitutes acceptance of the modified Terms. If you do not accept the changes, you may cancel your Subscription.

16.3 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles. You irrevocably consent to the exclusive jurisdiction of the courts of England and Wales and the High Court.

16.4 Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. If a provision is severed, it will be reformed to the minimum extent necessary to make it enforceable while preserving the intent of the provision.

16.5 Waiver

Failure by the Company to enforce any right or provision shall not constitute waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of the Company.

16.6 Assignment

You may not assign your rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms to a successor entity upon written notice. Assignment without consent is void.

16.7 Notices

All notices must be in writing. You may send notices to support@deepchain.dev or by post to the registered office address. The Company may send notices by email to your registered account email address or by posting on the website. Notices are effective upon receipt (email) or three business days after mailing (post).

16.8 Contact Information

For questions, concerns, or notices regarding these Terms, contact:

Company: AICE Technology Ltd

Email: support@deepchain.dev

Website: deepchain.dev

Registered Office: [TO BE INSERTED]

Registration Number: [TO BE INSERTED]

VAT Number: [TO BE INSERTED]

16.9 Accessibility and Alternative Formats

If you require these Terms in an alternative format due to accessibility needs, please contact support@deepchain.dev. We are committed to making this document accessible to all users.

AICE Technology Ltd | Registered in England & Wales

Registration Number: [TO BE INSERTED] | VAT Number: [TO BE INSERTED]

Registered Office: [TO BE INSERTED] | Website: deepchain.dev